Do you find yourself on the phone all day? Do your customers complain that you can't be contacted after hours? Today, Business Owners are using self-help portals to automate their customer service allowing them to work on the business, not the phones.
They're using web-forms to qualify enquiries before directing them to the right person to answer them, and they're directing customers to FAQs, how-to's and do-it-yourself articles. All this cuts down the live help load.
How can you do this without building a costly portal to attach to your website? Psy-web Online Business Websites allow you to do all of the above and plenty more...
Perhaps you need to manage your bookings through your website....
Using the Online Business Website you can add forms to your site to collect all the required data such as Venue, Date and No. of Guests. The system will then alert you, the business owner of the enquiry via email and/or text message. You can then contact your customer with an accurate quote based on the form fields. Or if it is a pre arranged event, you can advertise it on your website, allow people to book themselves onto the course and take payment if required. You can preset the amount of places available and the system will manage the booking process for you, it will advise people how many places are remaining and once the event is full it will state that on your site and show when the next event is.
Spending a lot of your time answering the same questions for your customers....
Using Psy-Web’s Online Business Website you can add an unlimited amount of FAQ’s to your site that provide up to date, relevant answers to your customers questions. For example, clicking "Can I call to place an order over the phone?" provides customers with a direct phone number they can call. FAQs are a great way of organizing the most important information for your customers in one, easy to navigate page.
Providing customers with ongoing support...
Many companies, including our own, sell a product or service to customers that may require ongoing support. There are many ways to support your customers but we have found one of the best ways is to set up a secure support zone for them. Once an existing customer logs in, they are provided with links to a knowledge base of self-help tutorials, video training, and forums. Setting up a secure support zone for your customers will help ease the demand for time-consuming Live Help.
Although employing different tactics, there's a familiar theme present in all three examples we've looked at - they all succeed providing customers with the information they need in an automated and efficient manner. This strategy is about taking the stress and distraction away from you, the business owner by streamlining the customer service process and allowing you to focus on running your business.
Contact us today to find out more about how we can help your business
Garnering awareness and acquiring customers is one of the great challenges of building a business. It is so important that there is an entire business discipline dedicated to this - known as marketing! 
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